To be a workshop controller, you should have a full UK driving licence, experience in a dealership, and strong IT skills (qualifications will come in very handy here). What qualifications will I need to be a workshop controller? Ability to communicate well with customers and colleagues across different departments, both face-to-face and via email.Previous experience within the automotive industry, particularly workshop control or technician.You will thrive in a workshop controller role if you have the following: What key skills should a workshop controller have? Ensuring that all work complies with DVSA, health and safety and manufacturer policy, as well as company standards.Making sure all servicing work is carried out correctly, competently and on time, with customer satisfaction in mind.Liaising with other departments with regards to parts and any other queries as the workshop representative.Ensuring warranty standards are adhered to.Assisting technicians with technical challenges to identify solutions.Accurately recording technician time and writing technical reports and recommendations.Providing estimates for servicing and repairs and setting timescales.Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts.Working with colleagues and other departments to ensure a seamless service for customers.Managing and coaching a team of vehicle technicians and apprentices, making sure targets and business objectives are met.There will also be a focus on ensuring the correct health and safety standards/procedures.
Reporting to the service manager, key objectives a workshop controller will have in their role includes ensuring quality control, parts are correctly ordered, conducting audits on the team’s work and general compliance. The workshop controller will also liaise with service departments within a dealership, for example, and will be on hand to answer queries from other departments regarding repairs, maintenance etc. This involves assigning work to vehicle technicians. A workshop controller is responsible for ensuring all work to vehicles in their garage (usually within a dealership) is carried out appropriately.
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